IBM i CRM Software

How do we decide system-of-record and conflict rules between CRM and IBM i?

Buyers should define which platform owns each data type before any integration goes live. Account status, pricing, order history, service notes, contacts, and sales activity do not all need the same owner, but each one does need a clear rule for where it originates, where it can be edited, and how conflicts are resolved.

Answer

Buyers should define which platform owns each data type before any integration goes live. Account status, pricing, order history, service notes, contacts, and sales activity do not all need the same owner, but each one does need a clear rule for where it originates, where it can be edited, and how conflicts are resolved.

That governance work prevents the rollout from creating duplicate truth. Clean integration depends as much on ownership rules as on technical connectivity.

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