Answer
It should if the workflow truly depends on people as well as systems. Many business processes pause for review, approval, exception handling, or customer communication, and automation becomes much more useful when those steps are visible and controlled instead of handled in separate email chains.
Buyers should ask to see how the platform models pauses, escalations, timeouts, and re-entry after a human step. Automation that ignores people can still leave the most fragile part of the workflow unmanaged.